Warranty Details
Warranty on ESCAPE and CL Range of generators and additional batteries, is a pro-rata warranty.
Meaning of pro-rata:
If product fails prior to the end of its warranty period, it will be replaced or repaired but only for the cost depending on the products age at the time of failure.
For example: A three-year pro-rata warranty means there is a 3-year (36 months) repair or replacement warranty period. As the total period of cover is 36 months, a value per month is calculated by dividing the initial purchase price by 36. The value per month is multiplied by the number of months remaining in the warranty period to determine the available store credit available for repair or replacement.
Therefore, with a purchase price of $3000, warranty of 3 years (36 months) and a reported failure or issue 2 years (24 months) after purchase, the store credit or refund is calculated as below:
$3000 divided by 36 months = $83-33 per month. The available store credit or refund is $999-96. ($83-33 x 12 months).
Please note that the same calculation is used for products with a 5-year pro-rata (60 month) warranty.
WARRANTY IS VOID if it is found after inspection and diagnosis of issue or failure by Mobile Power Solutions technicians, that the product:
a) has been used in anyway other than manufactured for or advised by Mobile Power Solutions,
b) has been tampered with,
c) has been altered in any way not authorised by Mobile Power Solutions,
d) has been stored/used in rain/snow/excessive moisture or excessive dusty conditions,
e) has been stored/not used for longer than 3 months without charging and discharging of product as per User Manual supplied with every purchase.
Please note warranty commences on the date the customer receives the product.